Welcome

At The Dry Root, we value product quality, customer satisfaction, and a smooth shopping experience. To help ensure a clear understanding of our services, we encourage customers to review the following policies before completing an order.

Product Acceptance Policy

Customers are advised to carefully check their package at the time of delivery. A shipment should not be accepted if:

• The outer packaging is visibly damaged, opened, or appears to have been tampered with.

• The product's security seal is broken, damaged, or missing.

• The delivered product is different from the item mentioned in the order or invoice.

If any of these concerns are identified at the time of delivery, customers should decline the shipment and notify The Dry Root customer support team as soon as possible.

Return Policy

Return requests may be considered when all of the following requirements are met:

• The return request is made within 3 days from the date of delivery.

• The product remains unused, unopened, and in its original condition and packaging.

• The original invoice, tags, accessories, manuals, and other supplied items are returned with the product where applicable.

Items That May Not Qualify for Return

Returns may not be accepted in the following situations:

• The product has been opened, used, damaged, modified, or mishandled after delivery.

• The item was purchased as part of a clearance or promotional offer, unless the product is found to be defective.

• The product was specially customized or prepared according to a customer's specific requirements.

Damaged or Defective Products

If an order arrives damaged or a product appears to have a manufacturing or quality defect, customers should:

1. Contact The Dry Root within 24 to 48 hours of receiving the order.

2. Share clear photographs or videos that demonstrate the reported issue.

3. Allow our team to assess the claim and determine the appropriate resolution.

Depending on the nature of the issue, an eligible claim may result in a replacement, repair, or refund.

Refund Policy

Once a refund has been approved, the amount will generally be returned through the original payment method used for the purchase.

The time required for the refund to appear in the customer's account may vary depending on the relevant bank, card issuer, payment gateway, or financial institution.

Situations Where a Refund May Not Be Approved

A refund request may be declined when:

• The returned product does not satisfy the applicable return conditions.

• The product shows signs of misuse, negligence, unauthorized changes, or damage caused after delivery.

Exchange Policy

Eligible products can be exchanged subject to availability of the requested replacement item.

If the same product or variant is not available, The Dry Root may provide an alternative resolution based on the circumstances of the order.

Order Cancellation Policy

Customers may request cancellation before an order enters processing or is handed over for shipment.

Once an order has been dispatched, cancellation may no longer be available. In such cases, the applicable return policy will be followed.

Shipping Policy

Delivery dates and estimated shipping times are provided as general guidance and may change because of circumstances outside The Dry Root's control.

Customers are responsible for providing complete and accurate delivery information, including the correct name, phone number, and shipping address.

Any delay resulting from incorrect or incomplete information provided by the customer may affect the delivery timeline.

Fraud Prevention

The Dry Root takes payment security and order protection seriously.

We reserve the right to review, delay, suspend, or cancel an order when we have reasonable concerns regarding fraudulent activity, unauthorized payment methods, suspicious transactions, or violations of our terms and policies.

Additional verification may be requested where necessary to protect customers and the business from unauthorized transactions.

Policy Updates

The Dry Root may revise, update, or introduce changes to these policies when necessary.

Any revised policy will be published on our website and will take effect from the time it is posted, unless a different effective date is specifically stated.

Customers are encouraged to review this page periodically for the latest policy information.

Contact Us

If you have questions about an order, return, exchange, refund, delivery, or any of our company policies, please contact The Dry Root customer support team.

Email: contact@thedryroot.com
Phone: +90 343 3176 142